trich88 Privacy Policy

trich88 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://trich88.co. trich88 is the data controller responsible for personal information collected through the trich88 Platform, including the website, game interfaces, account management systems, payment processing flows, and customer support channels.

For all data privacy enquiries, requests, or complaints, please contact the trich88 data privacy team via [email protected] (plain text — not a clickable link) or via live chat, available daily 9:00 AM – 3:00 AM MYT.

trich88 collects the following categories of personal data in connection with operating the Platform and providing services to Malaysian players:

2.1 Identity Data: Full legal name, date of birth, Malaysian NRIC number or passport number, nationality, gender. This data is collected to comply with Know Your Customer (KYC) and age verification requirements.

2.2 Contact Data: Email address, Malaysian mobile phone number, and residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya). Used for account communications, verification, and support.

2.3 Financial Data: Payment method details such as e-wallet account identifiers (Touch n Go eWallet, Boost, GrabPay), bank account numbers (Maybank, CIMB, Hong Leong Bank), and cryptocurrency wallet addresses (USDT TRC20) used for deposits and withdrawals. Full payment card numbers are not stored by trich88.

2.4 Transaction Data: Records of deposits, withdrawals, game wagers, bonus claims, and account balance movements on the trich88 Platform.

2.5 Technical Data: IP address, browser type and version, device type and operating system, session timestamps, referring URLs, and geolocation data (country/region level).

2.6 Usage Data: Game session data including titles played, bet amounts, win/loss outcomes, session duration, and feature utilisation within the trich88 Platform.

2.7 Communications Data: Records of communications between you and trich88 customer support, including live chat transcripts and email correspondence.

trich88 collects personal data through the following channels:

• Direct submission: Data you provide when registering a trich88 account, completing KYC verification, making a deposit or withdrawal, or contacting customer support;
• Automated collection: Technical and usage data collected automatically when you access and interact with the trich88 Platform via cookies, session tracking, and server logs;
• Third-party verification providers: Identity and age verification data returned by KYC service providers engaged by trich88 to perform document verification;
• Payment processors: Transaction confirmation data returned by payment processing partners when you make deposits or receive withdrawals via supported payment methods.

trich88 processes personal data for the following purposes:

• Account management: Creating, operating, and maintaining your trich88 player account, including processing trich88 login authentication;
• Identity & age verification: Confirming that you meet the 21+ age requirement and verifying your identity in compliance with KYC obligations;
• Transaction processing: Processing deposits, withdrawals, bonus credits, and all financial transactions on the trich88 Platform;
• Game delivery: Providing access to trich88 slot games, live casino tables, and sportsbook markets;
• Fraud prevention & security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and unauthorised account access;
• Legal compliance: Meeting obligations under applicable gaming regulations, anti-money laundering requirements, and data protection laws;
• Customer support: Responding to your enquiries, resolving disputes, and providing account assistance;
• Responsible gaming: Monitoring account activity for signs of problem gambling and enforcing self-exclusion requests;
• Platform improvement: Analysing aggregated usage data to improve the trich88 user experience, game lobby, and promotional offerings.

trich88 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the trich88 Player Agreement, including account creation, KYC verification, payment processing, and game access;
• Legal obligation: Processing required to comply with applicable gaming regulatory requirements, anti-money laundering legislation, and data retention obligations;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics, where these interests are not overridden by your privacy rights;
• Consent: Processing for non-essential communications and marketing, where you have provided explicit consent. You may withdraw consent at any time by contacting trich88 support.

trich88 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited circumstances:

• Service providers: Third-party vendors engaged to deliver specific components of the trich88 Platform, including payment processors, KYC verification providers, game software studios, cloud hosting providers, and customer support technology platforms. All service providers are contractually bound to process data only as instructed by trich88 and in accordance with applicable data protection standards;
• Regulatory authorities: Government bodies, law enforcement agencies, or gaming regulatory authorities when legally required to disclose information pursuant to applicable laws, court orders, or regulatory investigations;
• Anti-fraud and AML networks: Industry fraud prevention and anti-money laundering databases, where sharing of data is required or permitted under applicable compliance obligations;
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of trich88's assets, personal data may be transferred as part of that transaction. Affected users will be notified in advance of any such transfer.

The trich88 Platform uses cookies and similar tracking technologies to operate and improve the user experience. The categories of cookies used are as follows:

• Strictly necessary cookies: Required for trich88 login session management, security token handling, and core Platform functionality. These cookies cannot be disabled without impacting Platform usability;
• Functional cookies: Used to remember your language preferences, account interface settings, and session state between pages;
• Analytics cookies: Aggregated, anonymised data on Platform usage patterns used to identify technical issues and improve user experience. No individual player is identifiable from analytics data;
• Security cookies: Used to detect and mitigate fraudulent login attempts, session hijacking, and CSRF (Cross-Site Request Forgery) attacks.

You may configure your browser to reject non-essential cookies. Doing so may affect the functionality of certain trich88 Platform features but will not prevent access to core gaming services provided your session cookie is active.

trich88 retains personal data for the following periods:

• Active account data: Retained for the duration of your active trich88 account relationship;
• Post-closure retention: Following account closure, identity, transaction, and compliance-related data is retained for a minimum of five (5) years in accordance with applicable anti-money laundering and gaming regulatory requirements;
• Technical and usage logs: Retained for up to 24 months for security monitoring and fraud investigation purposes;
• Customer support communications: Retained for up to three (3) years following resolution of the relevant support case;
• Marketing consent records: Retained for the duration of the consented marketing relationship plus a period sufficient to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with trich88's data disposal procedures.

Subject to applicable law and regulatory requirements, you have the following rights in relation to your personal data held by trich88:

The trich88 Platform is strictly for adults aged 21 and above. trich88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the personal data, and take any additional steps required by applicable law. If you believe a minor has registered a trich88 account, please contact support immediately.

In the course of operating the trich88 Platform, personal data may be transferred to and processed in countries outside Malaysia, including the countries where our service providers' infrastructure is located. Where such transfers occur, trich88 ensures that appropriate safeguards are in place — including contractual protections equivalent to internationally recognised data transfer mechanisms — to maintain the same level of data protection applicable in Malaysia.

trich88 implements the following technical and organisational security measures to protect personal data:

• SSL/TLS encryption on all trich88 Platform pages including trich88 login, account management, and payment interfaces;
• Encrypted storage of sensitive identity and financial data at rest;
• Role-based access controls limiting internal data access to staff with a demonstrable business need;
• Regular security assessments and penetration testing of Platform infrastructure;
• Two-factor authentication available on all trich88 player accounts to protect against unauthorised login;
• Incident response procedures for detecting, containing, and reporting data security events.

Notwithstanding these measures, no online platform can guarantee absolute security. Players are strongly encouraged to use strong, unique passwords for their trich88 account and to enable two-factor authentication.

The trich88 Platform may contain references or informational mentions of third-party services. This Privacy Policy applies solely to the trich88 Platform. trich88 is not responsible for the privacy practices or content of any third-party websites or services. Where you navigate away from the trich88 Platform, we recommend you review the privacy policy of any third-party site you visit.

trich88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. Material changes will be communicated to registered players via a notice on the trich88 Platform prior to the revised policy taking effect. The "Effective Date" at the top of this page will be updated to reflect the most recent revision. Continued use of the trich88 Platform following notification of changes constitutes acceptance of the revised Privacy Policy.

For all privacy-related enquiries, data subject requests, or complaints regarding trich88's handling of your personal data, please contact us via:

• Live Chat: Available daily 9:00 AM – 3:00 AM MYT via the trich88 Platform
• Email: [email protected] (plain text only — not a clickable link)

trich88 takes all privacy concerns seriously and will respond to all properly submitted requests within the timeframes specified in this Privacy Policy. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.